Now Hiring - Inside Sales Representative, Service in Addison, IL

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking an Inside Sales Service Representative to join our team.

Basic Function:

Provide sales and administrative support for the aftermarket operation, including answering customer inquiries for parts and services. Generate quotes for parts, recommended repairs, preventative maintenance and extended service plans. Enter orders and establish credit. Expedite customer orders and serve as the primary liaison between customers and suppliers, providing updated order availability/delivery information. Perform outbound calling to close opportunities, capture reoccurring service customers, develop new customers and opportunities. Maintain inventory, purchase, and issue parts to service technicians involved in air compressor maintenance.

Nature & Scope:

Perform assigned duties in accordance with Quincy Compressor standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Principle Duties:

• Answer customer calls and emails to identify, quote, and sell service, replacement and aftermarket parts.
• Prepare Quincy and Non-Quincy quotations and enter/submit orders.
• Respond to customer inquiries, or questions in a prompt, professional and courteous manner.
• Expedite customer orders and serve as the primary liaison customers and suppliers, providing updated order availability/delivery information.
• Maintain all paperwork and ensure POs, orders, quotes, etc. are maintained to ensure prompt customer follow-up and compliance with company procedures.
• Follow up on quoted leads to close sales opportunities.
• Process credit approvals.
• Initiate invoicing for orders.
• Assist in collections and credit disputes.
• Actively promote aftermarket parts, preventative maintenance and extended service plans.
• Perform outbound and cold calling to existing and potential customers to generate new sales.
• Flexible to work overtime, as required.

Education and Experience:

• High school diploma or equivalent required; relevant technical experience or college degree preferred.
• A minimum of two year of relevant sales support experience in a manufacturing environment.
• Experience in the compressor / HVAC industry highly desirable.

Job Knowledge, Skills, and Abilities:

• Must be sales focused and driven to achieve monthly goals.
• Must be self-directed and self-motivated, willing to take action while coping with varied workloads.
• Must have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be highly customer service oriented, trustworthy, and dependable.
• Must have excellent communication skills over the phone and the ability to resolve customer issues.
• Must be able to multi-task and manage time efficiently.
• Ability to read manuals, parts lists, BOMs or technical drawings.
• Experience in or ability to quickly learn multiple programs including Salesforce, BPCS and others.
• Must be proficient in Microsoft Office, including Word and Excel
• Must be able to travel by airline; nationally and internationally

Training Requirements:

• General Safety Training

Physical Demands:

• Regularly required to be able to move about the facility (standing, walking).

Personal Protective Equipment:

• In designated areas, must wear safety glasses and steel toed shoes and other PPE, as directed, at all times.

Work Environment:

• Mainly an office environment, with some exposure to a warehouse or workshop environment.

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization, and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.[please apply online]. Reasonable accommodation requests will be considered on a case-by-case basis.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Houston, TX 77048: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales Support: 2 years (Preferred)

Work Location: One location